> For the complete documentation index, see [llms.txt](https://usecaseframework.openactive.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://usecaseframework.openactive.io/appendix-one-engagement-protocol/support-tiers.md).

# Support tiers

Based on the prioritisation weighting, OA governance provides three tiers of support to use case communities:

## **Tier One - Self-served** (2-3 on the prioritisation matrix)

The use case community has access to tools and resources via the OA website, and support from the OA Community via Slack, the AEF, the W3C Community Group, and community drop-in sessions.

## **Tier Two - Advised** (4 on the prioritisation matrix)

The use case community is able to seek advice and guidance from representatives of OA Governance, including access to networking opportunities, direction to potential funding sources, technical support, and support with the development of case studies and reports.

## **Tier Three - Enabled** (5-6 on the prioritisation matrix)

An OA representative is included in the use case community, facilitating the convening of the UCC and the workshops/meetings of the UCC, as well as providing direct technical support with implementations, and developing case studies and reports on behalf of the UCC.

The following diagram outlines the support offered to use case communities within each tier.<br>

<figure><img src="/files/a3a6ivcbtYEUwXjuntDp" alt="Tier one (self served) - tools and resources (via OA website) and OA community support (via Slack, W3C and AEF). Tier two (advised) - as tier one plus OA governance advisory service including networking opportunities, governance, funding, MEL, technical and case studies. Tier three (enabled) - as tier two plus OA governance facilitation including OA representative in the use case community, convening stakeholders, facilitating workshops, technical support, developing case studies and reports."><figcaption><p>Support tiers</p></figcaption></figure>


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