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  • Introducing the framework
    • Context
    • Definitions
    • Development of the framework
    • Who is the framework for?
  • Framework overview
    • Framework at a glance
  • Engage and convene
    • Stage outline
    • Activities
    • Supporting tools
  • Understand and plan
    • Stage outline
    • Activities
    • Supporting tools
  • Develop
    • Stage outline
    • Activities
    • Supporting tools
  • Learn and publish
    • Stage outline
    • Activities
    • Supporting tools
  • Implement
    • Stage outline
    • Activities
    • Supporting tools
  • Appendix one - Engagement protocol
    • Prioritisation matrix
    • Support tiers
    • Interaction process map
  • Appendix two - Governance and accountability structure guidance
    • Governance and accountability structures
  • Appendix three - MEL framework
    • Overview
    • Step by step guide
  • Appendix four - Data requirements framework
    • Data requirements framework
  • Appendix five - Use case template
    • Problem statement template
    • Use case prioritisation decision-making matrix
  • Appendix six - Funding model guidance
    • Funding model guidance
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  • Tier One - Self-served (2-3 on the prioritisation matrix)
  • Tier Two - Advised (4 on the prioritisation matrix)
  • Tier Three - Enabled (5-6 on the prioritisation matrix)
  1. Appendix one - Engagement protocol

Support tiers

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Last updated 11 months ago

Based on the prioritisation weighting, OA governance provides three tiers of support to use case communities:

Tier One - Self-served (2-3 on the prioritisation matrix)

The use case community has access to tools and resources via the OA website, and support from the OA Community via Slack, the AEF, the W3C Community Group, and community drop-in sessions.

Tier Two - Advised (4 on the prioritisation matrix)

The use case community is able to seek advice and guidance from representatives of OA Governance, including access to networking opportunities, direction to potential funding sources, technical support, and support with the development of case studies and reports.

Tier Three - Enabled (5-6 on the prioritisation matrix)

An OA representative is included in the use case community, facilitating the convening of the UCC and the workshops/meetings of the UCC, as well as providing direct technical support with implementations, and developing case studies and reports on behalf of the UCC.

The following diagram outlines the support offered to use case communities within each tier.

Support tiers
Tier one (self served) - tools and resources (via OA website) and OA community support (via Slack, W3C and AEF). Tier two (advised) - as tier one plus OA governance advisory service including networking opportunities, governance, funding, MEL, technical and case studies. Tier three (enabled) - as tier two plus OA governance facilitation including OA representative in the use case community, convening stakeholders, facilitating workshops, technical support, developing case studies and reports.